Pick & Drop Request

Complete each step below — we'll save your progress as you go. It only takes a couple of minutes.

Your Details
Item
Package
Pickup
Delivery
Schedule
Review

Your Information

Enter your full legal name as it appears on your ID.
Use the format 0700000000 (Kenyan mobile number).
Optional — auto-fills from your ID photo below. Must match the number on your scanned ID.
If the ID name differs from the contact name, enter it here.

ID Verification Photos

Frame the front of your ID inside the guide — we'll crop it automatically.
Frame the back of your ID inside the guide.

Item Details

Select the most appropriate category for your item.
Estimated value of the item (for insurance purposes).
Select if the item requires refrigeration during transit.
Check if the item is fragile and needs extra care.

Package Details

Approximate weight of the package.
Length x Width x Height in centimetres.
Number of identical items in this package.
Choose the delivery speed that fits your needs.
Any special instructions for handling.

Parcel Photo

A clear photo of the item/parcel helps our riders handle it correctly.

Pickup Location

Select the county where the item will be picked up.
Choose the town within the selected county.
Provide a detailed pickup location (landmarks help).
e.g., call upon arrival, gate code, etc.

Delivery Location

Select the county where the item will be delivered.
Choose the town within the selected county.
Provide a detailed delivery location (landmarks help).
e.g., leave with reception, call upon arrival, etc.

Schedule

Date when the item should be picked up.
Preferred time for pickup.
Expected delivery date.
Preferred delivery time.

Payment

The M-Pesa number that will be used for payment (if paying via M-Pesa).
A small fee to confirm your booking. This is fixed.

Review Your Request

Check everything below before you submit. Tap Edit next to any section to change it, or Clear All to start over.

Step 1 of 7